Question 1

How far in advance do I need to order?

Accepted Answer

For a regular order through the website, please book at least the day before for next-day pickup or delivery. Ordering after 8pm still lets you select the next day, but it can be tight — the earlier you order, the safer. For B2B/wholesale quotations, please allow at least 48 hours.

Question 2

Can I order for same-day pickup?

Accepted Answer

The fastest option through our website is next-day pickup or delivery. For same-day availability, please contact your nearest shop directly.

Question 3

Do you deliver, and how much does it cost?

Accepted Answer

Yes, we deliver. The fee is estimated at around 12,000₫/km, paid directly to the driver, and delivery is free for orders from 800,000₫.

Question 4

Can I customize a cake (message, design, size)?

Accepted Answer

Yes — everything can be customized: message, design, size, number of servings. The price is adjusted based on your request, so just tell us what you have in mind.

Question 5

Do you have gluten-free, vegan, or allergen information?

Accepted Answer

Every product in our catalogue lists its allergens (gluten, dairy, eggs, tree nuts, soy) so you can filter easily. Ask your shop for the latest availability of specific dietary options.

Question 6

How long do your products keep?

Accepted Answer

Most products keep 3 to 5 days refrigerated. Cookies and macarons last longer than that.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all common payment methods, but payment is not processed on the website itself — it is arranged directly with the shop or delivery driver.

Question 8

Can I cancel or change my order?

Accepted Answer

Yes, cancellations and changes are accepted up to 1 day before your order date.

Question 9

What are your shop opening hours?

Accepted Answer

All our shops are open every day of the week, from 9am to 10pm.

Question 10

Do you offer catering for events?

Accepted Answer

Not yet — our dedicated catering & events service is coming soon. In the meantime, feel free to contact us directly about a custom order for your event.

Frequently asked questions